| "Fantastically prompt delivery, well packed and with the assurance of a top rated company who I have used before and highly recommend due to their high level of service and their quality products." ... eBay Feedback |
| "Please pass on to MD/CEO/Line Manager, Dear Sir/Madam, I am the proud owner of two of your UV/filtration systems - one for our house and one in a shepherds hut. The latter has been leaking over a period of time which recently resulted in the system failing as a result of corroded tube terminals. I was in a bit of a bother earlier in week and phoned the number on the system. I spoke to Gemma. I can’t begin to thank you for the outstanding customer service she provided. We did some trouble-shooting on site, got the parts ordered and paid in about 20 minutes. She even sent me some v helpful photos and videos along with an e-copy of the user handbook. I’m delighted to say the parts (brilliantly packaged) arrived 48 hours later and I have now fitted everything. The shepherd hut is now 100% operational again. Gemma is a star. Thank you again." ... Richard U |
| "I have been using your drinking water filters since 1999 and recently was overjoyed to find that you are still in business for replacement cartridges and have my full details still to hand. I was able to place an order immediately. In this day and age, this is very impressive and I would like to thank you for your service. Yours faithfully." ... Christopher B |
| "Many thanks to Craig for an instant solution to rectify my error when re-installing my Eco10 softener. I inadvertently left the bypass valve in the 'on' position, which prevented the softener from performing as anticipated. A master class in how customer support really works to perfection !" ... Trust Pilot, 5 Star, Review |
| "Hello Emma Thank you for this. Really appreciate your response and impressed by the customer care ethos of your company which buys the goodwill you deserve. Your help in guiding us through this purchase has been invaluable. Many thanks . Kind regards " ... Bryan D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Excellent service, ordered on line , product delivered next day " ... Julie D |
| "It's a real pleasure to write this review. The whole experience from buying to receiving to the actual product was outstanding. I placed a telephone order and spoke with such a warm and professional lady who clearly loves the product herse. All my questions were answered. All ambiguity gone. My water filter system arrived the very next day! So easy to set up. Looks beautiful. Excellent high quality stainless steel product with simple instructions to match. Smooth, elegant highly functional. The price was great too! They are a real gem of a company in this day and age. " ... Rokqya S |
| "Absolutely brilliant all round. Wrekin send a reminder when it is time to change the filter with a link to order further filters if required. Website is easy to use and reorder from and the communication regarding order status is first class. Delivery was free to our part of the UK and came by DPD within 48 hours. Thank you Wrekin it makes a change to order something without any hassle." ... Brian W |
| "First, the Wrekin water filters are built with quality and and consistency. They are delivered in carefully packed, multi-layer wrapping and with speedy freighting. An exemplary British company. " ... Peter D |
| "Hi, I just wanted to thank Wrekin Water for your excellent customer service. I had a little problem with the tap on a water filter and a replacement was provided without a problem - in fact it arrived with me (in Northern Ireland) the day after I spoke on the phone! Will definitely be recommending Wrekin Water to friends and family, as their water filter is great and the customer service outstanding. Thank you, Belinda" ... Belinda L |
| "Easy to order from and on hand to answer any technical questions you have about the unit. Early days of using the kit but no complaints, instructions were easy to follow." ... Trust Pilot - Angus M |
| "Hi Emma Just a quick line to thank you for the excellent service I received with the above order. I was very impressed with the great communication and the very speedy delivery. Thank you again. " ... Harry |
| "Outstanding customer service I bought a softener from Wrekin Water in 2014. When, in 2023, I thought I had a problem with it, I couldn't find the manual so called expecting to be given a link. Instead, Paul very kindly spent 30 minutes on the phone talking me through checks and recalibration (which turned out to be the problem). What outstanding customer service, nine years after purchase. Thank you." ... Trust Pilot Review |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - I called just after business hours (Easter holidays start) but the very kind person answered my phone. My Kinetico water softener was leaking and I could see why but I was not sure about parts to order. He helped me to navigate and explained me the structure. He even assured me the order will be dispatched just after Easter which was great. The parts arrived in a secured package and resolved my issue my so thumps up on that as well. " ... Pranav K |
| "Thank you Gemma for your help with this issue. It was my fault for not reading the product description properly. You have been an outstanding customer service member of your company. All my best wishes from John " ... John M |
| "I have ordered my water filter cartridges for years now from Wrekin and the service is outstanding. This year I ordered the incorrect cartridge and on it's arrival I spoke to Gemma and she was brilliant. I ordered the correct one with her and have returned the incorrect one in perfect condition for a refund. Excellent service. Regards " ... Marilyn B |
| "I’d just like to say thank you for the quick delivery and the email with the resin change instructions. They were really useful, I followed them and everything went well and my softener is working great again!" ... Jeff W |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 " ... Mike T |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Only had an exchange via email " ... Graham N |
| "I bought a softener from Wrekin Water in 2014. When, in 2023, I thought I had a problem with it, I couldn't find the manual so called expecting to be given a link. Instead, Paul very kindly spent 30 minutes on the phone talking me through checks and recalibration (which turned out to be the problem). What outstanding customer service, nine years after purchase. Thank you." ... David C |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- This is one of the few places in the UK where I could get just enough resin to renew my water softener, and not be forced to buy a large quantity that I would never use. The included instructions were clear and comprehensive. My system is now working again as it should. Very pleased! " ... Andrew P |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- A prompt, reliable service and products as usual. " ... Fred A |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Great company to deal with, professional and always very helpful. Delivery and packaging perfect. Thankyou " ... Sean B |
| "We had great service from WrekinWater. They helped me to correctly identify the part required. Corrected my order when I over-ordered and kept me informed of progress during delivery. They would definitely my first option when I need further parts." ... Eric T |
| "I'm contacting you to say how pleased we have been with the service provided by Wrekin Water. We've recently had a problem with leakage from a water softener device supplied by Wrekin. When I contacted Wrekin, the person to whom I spoke (Emma?) was extremely helpful in sorting out the part needed to fix the problem. Once the order had been placed, the part was delivered within 24 hours through DPD. I can't speak too highly of the service Wrekin provided. " ... Ian J |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Did not catch Name - Lady who took call and resolved query on 12 Jan 23 Comments:- I have used Wrekin Products for over 20 years. The Hardware and Filters are excellent quality and have performed well over this time. For the first time this week I required customer support and they resolved my problem immediately and the replacement spare was with me the following morning - excellent service " ... Uel M |
| "Just to thank you for my water filter. As usual your service is impeccable. If only all companies had the same customer focus as you the world of commerce would be a much more pleasant place." ... Terry S |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- I have used Wrekin Water to buy our BW100 filter replacements for many years. I find their service quick and efficient and their price competitive. " ... Stephen H |
| "I am very pleased with the product and service. What an amazing team , who are very professional and very helpful always. The product is very cost effective and it does the work perfectly. Totally happy with everything . A very big thanks to Paul, who is always ready to go extra mile to support his customers. We are very confident to recommend this company to anyone without a second thought. 😍" ... Praveen V |
| "Dear Paul, Thank you so much for the time you spent explaining the cleaning process and sending me the instructions. I have carried out the procedure successfully and we now have water coming into the salt bin and, more importantly, soft water. When our plumber recommended a Wrekin water softener he’s said he had looked at a range of products from various manufacturers based on a number of criteria and Wrekin came out best. I doubt if one of the criteria was customer service but you certainly came out top this time as far as I am concerned. Thank you and I wish you company every success. Best wishes " ... Stephen C |
| "Dear Emma, As way of feedback. It is a rare thing these days to find someone in Customer Services who really understands their products, are able to offer practical advice and be friendly all at the same time, but WrekinWater is such a company. I believe their water softeners are sensibly priced too. If water softeners are what you’re looking for, then look no further than WrekinWater. Hope that helps. Paul " ... Paul |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Fast service, knowledgeable team. I've bought softeners for two properties from you so far and have no reservations in recommending your company. " ... Yusef M |
| "Thank you so much for the recent order. We have used this company for several years and we have enjoyed fresh, filtered water through this time at a very reasonable cost." ... Beaula P |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- First class service and rapid delivery " ... David S |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Appreciated the easy ordering on the website and the recyclable package on delivery. DPD courier service also kept me well informed and offered alternative delivery options " ... David |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - A very nice lady " ... Mimi G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Prompt service and the required part solved the problem. " ... Jeremy H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- I've now ordered and used two of the softeners. Top service, no complaints and brilliant aftersales service, too. " ... Yusef M |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- A repeat order, albeit 5 years ago.. delivered very promptly and without fuss. Wrekin Water Filtration excelled again. Thanks. " ... Graham N |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Receptionist and Paul Comments:- Very very rare to receive service of such a high standard! The team couldn't be more helpful or knowledgeable and the product has been amazing. A customer for life! " ... Marcus M |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Speedy delivery. carefully packaged. Easy to install. " ... John C |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Delivery was on time and product well packed. Product will be tested at a later date. " ... Margaret K |
| "What makes a good company a great company to do business with? It’s when you have a problem and it’s they way they approach it. I had a tiny leak on a newly purchased UV housing that came directly from the factory - a quick e-mail to Wrekin Water and Emma took on the case, quickly arranging a new housing to be delivered and arranging pick up of the old housing to go back to be factory tested. This was all done without question, in good time and with great communications to keep me in the loop. Faultless customer service and a great company to do business with. I highly recommend Wrekin Water to anyone." ... Ed G |
| "Just ordered some replacement ceramic filters (ceraULTRA FTO Fluoride Gravity Candle 7in) after 18 months of continuous use in our domestic s/s gravity water filter, (also purchased from Wrekin Water & a brilliant kitchen appliance). As before, the order process & payment was simple & swift. The customer service is top-notch, & they kept me informed via email every step of the way. Delivery was also extremely rapid & the filters were thoroughly & securely packed. The only minor improvement I could suggest, would be that they use some form of recyclable padding rather than bubble-wrap, (although I re-use that too). All in all, a business I have no problems in recommending. Thank you Wrekin Water. " ... Gin L |
| "I have been using the water filter candles for over 4 years now. I use them to filter spring water and they are excellent. Ordering is easy and the staff very helpful. Delivery is always on time. Highly recommended. Thanks again, " ... Carol V |
| "Thank you for forwarding my order for Wrekin water filters so promptly, received within a couple of days. I have been using these filters for sometime now, they certainly improve quality of my water, a cup of tea has a better colour and surface of tea much clearer plus taste better, also prefer drinking water filtered, thank you for your brilliant service. " ... Norma A |
| "Many thank to all the friendly team at Wrekin Water, Emma, Gemma, Paul and Craig, for all the incredible help in getting my water softener back to full working order. The team were very patient in helping to resolve the problems encountered with my 10 year old unit and the supply of parts was extremely prompt. I would recommend the excellent service of Wrekin Water to any future customers. " ... Harry P |
| "This was only a small accessory order (resin cleaner) but was still handled in the same amazingly efficient manner as all the orders I have placed with Wrekin over a number of years. Equally impressive has been the extraordinary product knowledge whenever I have needed help or advice. It is a remarkable business in this day and age that can provide a huge range of high quality products from the tiniest hose fitting to a commercial water treatment setup with friendly, expert advice and usually next-day delivery. I am rarely impressed by anything but Wrekin has never failed to achieve that elusive goal. " ... Anon |
| "Good Morning Emma, Just a quick message to say thank you for the extremely efficient and friendly process I experienced with my order for water filters with your company. Thank you. Best regards, " ... John D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Sorry, not sure. VERY polite and helpful lady Comments:- Excellent service from Wrekin Water. Had an issue with an on-line order (my fault) but it was sorted instantly with one phone call and product delivered next day. Superb service, as usual. We are on a private water supply and Wrekin Water are my first port of call for anything involving my domestic water management. " ... Richard C |
| "We had a problem with our Water Softener which is over 10 years old and expected to have to replace it. Due to Paul’s excellent technical advice, patience and video link he sent, I managed to get it working again. Fantastic after sales support and highly recommended Mike D " ... Mike D |
| "Good morning, Within the last week, I have placed two orders with yourselves for parts to repair a Fleck 5600 water softener. In both cases the parts arrived with me the next day, (one order was placed @14.45 hrs and arrived @ 10.00 hrs the next day). I would just like to say thank you for the efficient service. Being an 'amateur' I needed some advice and everyone I spoke to was helpful, pleasant and friendly. Service like this is rare these days. Best wishes, " ... Ray R |
| "Good evening Emma, I would like to let you know how pleased I was with the service I recently received. I have dealt with Wrekin Water for years and have always find the team to be extremely helpful. Prices are always competitive and the delivery is always very prompt. I will continue using Wrekin Water in the future. Kind regards, Tony" ... Tony S |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Products always excellent, packaging protective, delivery instructions adhered to perfectly. New web site really easy. Very pleased and I am returning customer who buys enough for two years. Many thanks. " ... Malcolm G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- I haven't spoken this time as I could get all I needed from the website but in the past, I have had great help and guidance. Been so pleased have stayed with you for all my needs for some years now. " ... Mrs G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- My order arrived really quickly and was well packaged to avoid damage in transit. Great customer service. " ... Allan W |
| "This is the second time I've ordered water filter cartridges from Wrekin Water. I have to say that the on-line ordering service is the best I have ever experienced. Responses, updates and delivery times were amazing. In fact, it was all done and received "almost before I'd blinked". Well done and thank you. Your service is "GOLD STAR"!" ... Pauline T |
| "It must be four years or so now since we bought our 7 LTR Wrekin Water urn. Each year we renew the elegantly built filtration candles. Renewal reminders are unintrusive, ordering is painless and delivery fast. Super (green-sounding) small company, doing great work and situated in one of England's finest rural heartland counties, Shropshire. Remember - Your tap water may not be reeking but don't be fooled - it's going to be improved by Wrekin! " ... Charles L |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Found what I was looking for very easily on Wrekin water website. Price was the best I could find. Resin pack for Monarch scale out actually cheaper than I paid 5 years ago from another supplier. It was definitely worth shopping around till I found Wrekin Water website. Highly recommended. 5 star delivery service too. " ... Ed H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Easy to reorder, fast delivery and good price. " ... Peter D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Excellent service and product well packaged. " ... Pamela S |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Gemma Comments:- " ... I C |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- An excellent service. I only ordered the cartridges yesterday and I received them today. If I'd got them locally, I would have had to pay more too boot. Thank you for being so efficient. " ... David L |
| "I have just started using their water filters (after using another companies for many years), really pleased with the filter and the customer support was fantastic - happy to answer my questions and parcel was dispatched and delivered very quickly. 10/10" ... Trust Pilot Review |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Prompt delivery and the item was as described and works. " ... Astra |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Not sure but very nice lady, called me back quickly with answer to query Comments:- Ordered 2xBrine tanks and valve for Twintec softener, Delivered next day. Fitted perfectly saving me £750 on new unit. Overall great company to deal with, Many thanks.. " ... Jason L |
| "Amazingly fast delivery, very well packaged and as described. Would certainly recommend 5*" ... eBay Feedback |
| "Very fast delivery time, item well packaged, a good seller. Thankyou." ... eBay Feedback |
| "item received: Fast Delivery-Excellent Build Quality-Water Quality much improved. Many Thanks." ... eBay Feedback |
| "So I took the plunge and ordered my Wrekin gravity filter on the advice and opinion of someone who had used them previously. I can honestly say it was the best advice id been given. The product is amazing and the difference in my water is beyond anything any previous filter system jugs or charcoal stick had given me. I have small twins that go through a large amount of water and I was previously buying bottle , which was very expensive. Since buying this gravity system I have not only had better quality water but I've also saved money. I've had the filter almost 6mths now and I wish I had got one sooner so I recommend any one sitting on the fence , to go for it you wont regret it. As for customer service , instant email confirmations , updates religiously regarding delivery and I have recently re-ordered new candles and received them the very next day. Highly recommend both the product and the customer service." ... Kerrie S |
| "“I highly recommend” Fantastic company who always reply to queries / questions. Honest advice. Good web page. Head and shoulders above other companies I have used. Definitely recommend." ... The Review Centre |
| "Wrekin Water Softener 15 ltr metered I had a different make of softener which lasted less than 4 years. Reluctant to buy another, I did lots of research re reliability, salt usage, phone back up, warranty etc. Since simple installation over a year ago, the Wrekin has performed as promised. We use about 35 cu M of water a year and so far have only used two standard bags of salt. We live near Reading - hard water. If you are unsure just call and you will probably talk to the owner. I think he is a genuine man who just wants to supply a quality product for a fair price." ... The Review Centre |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Gemma Comments:- Great service and help finding right product, easy to follow instructions . Super product. " ... Lisa S |
| "This company is the best, if you buy the wrong ones like I did, they won't ship it and email you to make sure its the right one first!!!! The problem I had was the rubber wore out in my tank so I have 4 filters now. Wrekin is a 5/5 company, they must be from their customer services! I used this company as an example in my job interview that I passed and had for over 2 years now. Perfect!!!" ... eBay Feedback |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Gemma? Comments:- Good service & product. " ... John S |
| "Hi Emma Very many thanks for your help. I'll try the O ring you suggest and keep fingers crossed that it fits. You are welcome to use my comments that your degree of personal service is excellent and much appreciated. Well done! Best wishes " ... John |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- I really recommend this water filtration system. My tap water now tastes 100% better. Simple to use, great design and really built to last. Many thanks. " ... Anna B |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Brilliant as ever. I have been buying from you for years and service has always been impeccable. Likewise any advice or guidance I have sought, always prompt, always accurate. A model of how a business should be run. " ... Antoni Z |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - PD Comments:- Very knowledgeable and helpful, identified the part that I required to fix my leaking water softener. " ... Steve H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Super fast delivery just before Xmas. Doesn't get much better. " ... Anthony L |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 " ... Robert C |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Ordered Thursday afternoon and parcel arrived Friday morning. Great price and great service. Thanks " ... Gareth L |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - I'm sorry I have forgotten the gentleman's name as I was leaving a message he answered the phone saying that he had my email and someone would be in touch the next day and they did get in touch excellent service Comments:- An excellent company I would definitely use again all of their staff were brilliant and any problems dealt with straight away thank you " ... Ricky P |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Emma Comments:- Excellent reliable advice as always, followed up with impeccable service. New tap for a new kitchen, so picture to follow... " ... Peter G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - ? Comments:- Excellent, efficient and very prompt service that made me wish that I'd come to you earlier. " ... Rob D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- I have been hunting for a spanner for our filters for ages and yippee this is exactly what I need. Thank you. Very quick delivery too. " ... Maggie R |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul. He patiently gave technical advice with clear simple explanations. Comments:- I first purchased a Pallas Enjoy Slim Direct Flow 5 stage RO filtration system with pump to which I added a final UV filter between the Output and the filtered water tap. I made all fittings 6mm push fit (T with tap, drain out) after previous experiences. Very convenient. If you need to change the filters (recommended every two years) you just disconnect the box. If you also purchase a water softener the RO membranes will last a very long time. Then I purchased an ECO15ULTRA HC High Capacity Digital Metered Water Softener. This was a little challenging to install due to very tight space. I used all JG (John Guest) Speedfit fittings in my pipe circuit (JG 22mm stopcock (replacement for brass), Surestop with remote switch, followed by a Pegler Yorkshire Tectite Classic Pushfit (PYTC) T with the PYTC lever ball valve (hard water in) and PYTC lever ball valve (Bypass) and T with PYTC lever ball valve (soft water out). Then I connected the high pressure full bore 22mm hoses to the PYTC ball valves with JG 22mm tail to BSP 3/4" fittings. So everything can be relatively easily disconnected in the future if required. Although, I didn't use all of Wrekin Water's kit (compression ball lever valves) Paul helped me every step of the way. Better value and customer service than another ''Water Company'' supplier I've ever used in the East Midlands. Well recommended. Wrekin Water deserve every penny they make! " ... Neil D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 " ... Mick L |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Emma the MD, amazing service " ... Karl P |
| "Good morning, I wanted to drop you a quick email to let you know how pleased I am with my new system. It’s a life changer and I’m so glad I invested in it. I heard about you from getting to know Dave and his prepper group. He did a brilliant Youtube review of the system, and that’s what persuaded me to go with you. Thanks so much again. The whole process of ordering, your excellent communication, delivery and the system itself, is as refreshing as the water it produces. Have a good day. Lauren " ... Lauren B |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Brilliant service and packaging 80% reclaimed and recyclable .well done " ... Heather N |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 4 How do you rate your overall experience? 5 Staff name - Receptionist and Paul " ... Ashley M |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Very speedy delivery and good communication about intended date and time of arrival. Excellent instructions and useful photos to avoid confusion. Excellent customer service and advice too. " ... Joanne T |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Sorry it was a helpful young lady Comments:- Excellent company. Kept me informed about a potential delay and updated when available. The product (3items) arrived packaged in separate containers. Never before have I had such sensible packaging from a company. Just fantastic and thoughtful. Well done and thank you. " ... Suzanne G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- First class customer service from initial enquiry to receipt of order, very fast replies to Emails and kept informed every step regarding delivery which arrived within 24 hours of order being placed. Many thanks and keep up your excellent service. " ... Susan R |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - A female (Emma) Comments:- Amazing service from start to finish, excellent product knowledge, really helpful, friendly and didn''t feel rushed, to top it all off really quick delivery, came within 2 days!!! Really really happy " ... Michelle S |
| "Dear Paul, I have placed my order on line and am writing to say thank you very much for your help and advice. Splendid service indeed. It’s so reassuring to deal with someone who is helpful and knowledgeable and you made it very easy for me to find and order the parts I need. Now I know where to go when re-ordering is necessary. I have also subscribed to your newsletter. You are located in a glorious part of the country and I have stayed in the area on holiday and have several friends who live not so far away. I wish you and Wrekin Water great success and thank you. " ... Debbie |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Can't remember Comments:- Outstanding service, knowledge and guidance. Really clear diy instructions. I saved £250 replacing the resin in a water softener through Wrekin against the manufacturers quote and about £110 in diagnosing the problem in the first place. This is what a great business looks like. " ... Simon D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Have used this company for several years always efficient and knowledgeable and competitively priced " ... Kathryn H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- excellent water filtration system and very fast service- thankyou " ... George A |
| "We would like to say, how much it has been a pleasure dealing with your company in the past. You have always been so pleasant and helpful and knowledgeable and we appreciate your wonderful service. We do have some friends in the UK. If any of them are on the lookout for water filters, we certainly will recommend you." ... Anna K |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 " ... Peter F |
| "I ordered a Kinetico Water cartridge from Wrekin Water last week and am very impressed with the service provided. I placed the order with Gemma who was very helpful. The ordering was hassle free and easy and the item arrived the next day. It was also competitively priced. Perfect efficient friendly service. This company is customer focused which is rare these days. I would highly recommend Wrekin Water." ... Trust Pilot Review |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - I spoke to Emma. Comments:- I was ordering a part for an "unknown" system so needed to check out sizes and options. Having a phone number to call was really useful! Emma checked the specifications for me and DPD delivered pronto! Will be very happy to order again. " ... Adrian |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 " ... Nicholas J |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Ordering couldn't be simpler. Reminders to purchase product sent at right time. Staff super informative. " ... Anne D |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- The filters were easy to order, once I found your website and the appropriate filter. Delivered exactly on time, half way through the 1 hour slot quoted! The filters are exactly as expected. Thank you. " ... Ewan B |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Emma / Paul Comments:- A very professional company to deal with. Pauls' knowledge and very helpful advice far exceeded that of previous companies as regarding my private water system. The prices were better too ! Will continue to use Wrekin Water in the future " ... Steve J |
| "Hi Paul, I would like to thank you for your patience and availability over my recent purchase of your Eco10. After our recent phone conversation I managed to fit and commission it, it works perfectly. The product is excellent and so was the customer service, not so often the case these days. Kind regards, Richard. " ... Richard W |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - I think P D Comments:- The service was very impressive with next day day delivery right on time. The chap I spoke to on the phone was very helpful as l am not very techy. Overall an excellent company to deal with " ... Pat C |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Not sure... Comments:- Helpful advice over the phone and very quick delivery; softener now working perfectly. Thanks! " ... Alexander Y |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - A nice lady Comments:- Service is excellent and the staff very helpful. The filter does a fantastic job. Thoroughly recommend Wrekin water filters " ... Roy H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - N/A Comments:- I felt I had to email you and thank you for the UV bulb you so carefully packaged to send to us here on Islay. We have ordered from you twice now and both times the packaging has been superb. We often pay a premium for delivery to the island. Our old supplier was charging us £15 delivery making the total price well over £100 for one UV bulb so I shopped around and found you. So glad I did. Thanks again, be assured of our future custom. " ... Jane W |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 4 How do you rate your overall experience? 5 Staff name - Paul " ... Charles F |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Great service very fast delivery. " ... Brian E |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- Excellent product and Wrekin Water are second to none with their after sales service, I would recommend. " ... Brian N |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 4 How do you rate your overall experience? 5 Staff name - Comments:- Order delivered by hand in person (social distancing observed). Top notch service. " ... Gary H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 4 How do you rate your overall experience? 5 Staff name - Comments:- Excellent service & very quick delivery, thanks again " ... Bill V |
| "Dear Sirs I’d just like to say how impressed I am with your service. The new tap I ordered arrived 24 hours later, on a Saturday, and it is now fitted and looks great! Thank you. Regards " ... James L |
| "Deborah P just left a new 5-star review of Wrekin Water: (Trust Pilot) I had to order a new filter last week & mentioned I was moving, so would need to let the buyer know how it worked etc. The lovely young lady said she would send some instructions with the filter, arrived next day with a whole lot of information to pass onto our buyer. I have dealt with this firm for around 11 years & have always had good quick service, value for money, helpful staff & I would definitely recommend this company. " ... Deborah P |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- A very good service, which I have used for a few years now, always good, I would recommend, & have done. " ... Allan R |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Good product. Excellent service, very quick delivery. Highly recommended. " ... Philip G |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Excellent service, easy to use website, regular order updates and quick delivery. " ... Steve H |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul " ... Tony M |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- I have been buying from Wrekin for at least ten years and on every occasion the service has been first class. Sound advice is given freely and with great patience; probably more than I deserve. I have bought both U.V. filtration and water softening equipment . I could not recommend more highly. Thank you. " ... John M |
| "Hi Guys I just wanted to say how great your service actually is. I rang up yesterday to make sure the filters I needed were the correct ones, I didn''t leave a message but intended to ring an hour later, but you rang me straight back. You had my details on your screen and advised they were the correct filters for my tank. Ordered filters yesterday, delivered today ! Well done, superb service Best wishes " ... Nigel |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - N/A Comments:- Great service all round. Easy to navigate website and purchase the item. Ordered Friday afternoon, arrived 8am Saturday. Can't praise WrekinWater enough. Just hope I can reflect the service in my DIY! " ... Peter D |
| "How do you rate your experience when ordering via our new website? N/A How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Had a issue with filter phoned about problem, got a call back and new part sent. Fast and efficient. Fingers crossed problem now solved. Very happy with customer service. " ... Adrian L |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- Paul and the team at Wrekin water have a different attitude from any other Business you will come across from the help at start you need to purchasing the correct product for you as an individual. Help doesn't stop their 2 years later Paul still speaks to me on the phone giving me guidance never forgets to phone you back and if you need any additional products to maintain your setup or for servicing it's delivered next day no problems. They are the most exceptional Business I've ever came across and can't recommend them highly enough to anyone. They will point you in the right direction you would be silly to look elsewhere. Thanks again " ... Thomas F |
| "I would just like to say thank you for a fantastic service you have provided for me I broke the quartz sleeve yesterday morning whilst replacing UV light, it was delivered 20 minutes ago have now fitted it and water back up and running. Keep up the excellent work Thanks Alex " ... Alex |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Lady that answered the phone (didn't catch her name) and Paul (technician) Comments:- My Kinetico 2020c stopped letting the water through and my local engineer said it was the resin and that was extremely difficult to get hold of. Even if he could get it the repair cost would be least £600. A simple web search for resin brought me to Wrekin Water. A quick call and discussion with Paul had the resin and replacement "O" rings on its way for as little as £78.00 and it all arrived the next day. Simple to follow instructions for the disassembly and replacement of the resin were also emailed. Included in the dispatch was 2 little sachets of silicone grease for the new "O" rings, which I thought was a particularly nice and thoughtful touch. A few hours later and with a little help from an extra pair of hands my "deceased" water softener was resurrected back to fully operation and once again my water is softened! I can''t thank you enough as you have provided me with a world class service and saved me a load of money. Keep up the fantastic work. I''ll certainly recommend you to all. " ... Neil R |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- Many thanks to Paul for your excellent professional advice. We are very happy with the twin tanks, easy to install and our Crown water softener is working perfectly again. Delivery was superb - Excellent company to deal with - Thankyou " ... Angela P |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Jeanette & Paul Comments:- I found the website easy to navigate as this was my first introduction to this company. Paul and the rest of the team are very friendly efficient and professional. My order arrived on time as Paul stated thanks again to all, I will be recommending this company to family and friends. " ... Keith W |
| "Survey Results How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Paul Comments:- I had a problem with my Harvey's water softener it was only producing half softened water, after talking to Paul and trying out a couple of tests we decided it was the shuttle valve, so I purchased the said valve on Paul's recommendation and fitted it and wallah it's now producing lovely soft water again. Many thanks Paul, as Arnold would say I'll be back. " ... Alan |
| "Hi Paul, I fitted the replacement valve cover this afternoon as we discussed now some weeks back, and it all went very well. I have been away for a week visiting my son, and hence the delay. The part was waiting when I got back last night. The notes that you sent were VERY helpful, as I had inadvertently managed to bend the two contacts when refitting the valve gear wheel, and had the joy of seeing ERR1 come up. I managed to straighten the lower contact without snapping it off, and then all went well, including a manual regeneration (we had already experienced the hardening water). No sign of any leaks as yet, and hopefully they will not show. I am extremely grateful to you for your excellent service, which went way beyond what anyone could expect. It is satisfying to repair a piece of equipment these days, rather than just replace it - and that is about much more than the cost involved. I would like to repay you if I can, so please let me know what is the best way I can l write up a suitable review of Wrekin Water. I will also be writing my thanks to Simon at Sterling Softeners in Amersham, who was also very helpful in first ‘connecting’ me to you. Thank you again, Stuart " ... Stuart |
| "Survey Results from a satisfied customer. How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? 5 How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- I purchased a metered digital water softener ECO15ULTRA from your site back in the summer and after a little research and having to replace my old one, I took the plunge and spent slightly more than I wanted, but I'm happy to say it was well worth it. Money well spent having had purchased cheaper ones in the past.The ECO15ULTRA is well capable of supplying nice soft water all year round. I am a plumber and I will recommend your softener. Thank You Wrekin for your service. " ... Timothy C |
| "Survey Results from a satisfied Customer How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - no phone calls but emailed and communicated with Paul Comments:- Very happy with service provided. Contacted Wrekin with some queries with relation to a faulty softener. Questions were answered to my satisfaction and advice was extremely helpful. Ordered part which arrived promptly and on time. I was able to successfully repair my unit. Would not hesitate to highly recommend this company. Thank you very much. " ... Jonathan W |
| "How do you rate your experience when ordering via our new website? 5 How do you rate our customer service if you called us to order your product? N/A How do you rate your product? 5 How do you rate your overall experience? 5 Staff name - Comments:- Having received exactly what I ordered, well wrapped and in just two days, I will be making Wrekin Water Filtration Ltd my first port of call in the future. " ... Andrew - Customer Survey Results |
| "I cannot thank you enough, for your kind help and patience over the last few weeks helping me resolve the issues i was having with my water softener. I am amazing and delighted by your encyclopaedic knowledge of an obscure 20+ year old softener, which I believe the manufacturer probably made only around 1000 units at the time. The customer service afforded by Emma, Janette and Gemma was simply THE BEST. Thank you so much. Best Regards Graham T" ... Graham T |
| "Morning Paul, The softener is back in business, there is a wire mesh filter where the outlet tube connects to the 5600 unit. This was clogged with resin that had escaped via the damaged riser tube. The resin had not been replaced in years if ever and I cleared out all the salt deposits, so it looks like new. Thanks for your help it was good luck for me that I came across your website. Regards, David S " ... David S |
| ""Nice quick delivery. Great thanks." "Just what it says on the packet, @ a more affordable price- Thank You! A+++++" "Absolutely great service, good to do business with." "Excellent Product. Quick delivery. Top eBayer!!" "Very very quick posting thanks." "Great product Absolutely a pleasure to deal with, 5 star ebayer"" ... A few from eBay |
| "I have purchase this softener, about 3years ago, not realising what a wonderful impact on our life. We have 3 bathrooms and a lot softer water on the body for when taking a shower, and virtually no cleaning on the shower glass screen, not to mention a longer life on all equipment around the house, from the washing machine, dishwasher etc... wonder why people do not fit one on every new house! Sadly due to a power cut lasting several hours, the machine stopped working, we contacted the company. We received help within minutes, received the simple manual, got someone on the phone to guide us to restart the machine, this level of service is no longer available in modern life as sadly every where else we are put on endless machine menu, press 1 etc... All I can say is I highly recommend to contact Madame Emma or Monsieur Paul for any questions, they certainly know their softener, well done, and a big thank you! Mr John N from Isle of Wight " ... Mr John N from Isle of Wight |
| "Dear Paul I can’t thank you enough for your patience and clear guidance in helping me sort out the problem. My wife and I agree that regrettably there are too few suppliers prepared to provide the service you have given us. Long distance, telephone, iPhone pics and video! Where would be….!!! Without hesitation, I will be recommending Wrekin Water and, if it helps, please feel free to use my email in support of your ‘customer satisfaction’. My only regret? I didn’t call you sooner! Have a great summer! Best wishes. Glen Miller " ... Glen Miller |
| "Just a note to thank you all for getting a new water softener to me in record time especially a big thank you to Paul for calling me back whilst on leave, all fitted commissioned and working perfectly. Thanks once again Roger " ... Roger |
| ""Great item and service, many thanks." "Excellent service!" "Perfect thanks" "Great Seller!" "EXCELLENT PRODUCT AND FAST DELIVERY +++++A"" ... A few from eBay |
| "Dear Paul & Emma I would just like to thank you for the excellent service regarding my water softener. As I mentioned to Paul my local company quoted a price for supply and fit which was about double your price and they also warned me that if I was to buy off the internet I could be in trouble if there were any issues with the unit. As a result I researched thoroughly before selecting your company as supplier and as things turned out I made an excellent choice. With the unit almost certainly receiving some subtle damage in transit, it turned out that I did need to test the after sales service and I was delighted with your response in sorting out the problem. No need for any difficult and complex returns procedure, Paul travelled down to fix the problem on site and left me confident that I now have a properly functioning and reliable softener which should serve me well for many years. Your email and phone communication was prompt and helpful and of course once obvious checks could not sort out the issue, you honoured the warranty and sorted the problem within a couple of days. Please do feel free to post my mail as a testimonial on your site and again thanks for the excellent service. Best Regards Dave Bucks " ... Dave |
| "Hi Just to let you know the water softener arrived this morning about 0815. Thank you for your advice and very professional service. It is so nice to deal with a company that does what it says without any problems. Derek " ... Derek S |
| "Good Afternoon Paul Further to my brief conversation with Emma this morning, I write merely to let you know how pleased I am with the water softener you supplied to me some months ago. It has proved to be an excellent product and, unlike the dreadful twin machine we had before, has caused us no problems at all. Your service has also been excellent and I thank you for supplying, without request, the resin refresher recently free of charge as part of your service. I will have no hesitation whatsoever in recommending yout firm to any of my friends and clients in need of the services you supply and it is perfectly in order if you wish to place this review on your website. All the very best and wishing all at Wrekin Water a healthy and rewarding year. With best regards Paul Harfitt " ... Paul Harfitt - ECO15ULTRA High Capacity Water Softener |
| "Hi Paul & team. I would just like to say a huge thank you for the excellent service I received such fast delivery of the service parts and also the quick and helpful replies after asking a few questions. In my experience of dealing with various companies, Wrekin Water Softeners have to be the best I have ever dealt with, so very quick on delivery and so very helpful, simply a pleasure to deal with. Something rarely found today If or should I say when I am need of a complete new unit I would not hesitate to purchase from this company. I would also highly recommend to any one considering a purchase. Kindest Regards. From Tony " ... Tony |
| "I first contacted Wrekin water over 2 years ago to enquire about UV lamp parts and installation. Since then, I have always used this company for UV and water purification products. Paul is very helpful, extremely knowledgable and always prompt with information and delivery. A first class company with excellent staff. Thankyou all. Regards Martyn Palmer MWM Soc " ... Martin palmer |
| "We had a salt block type water softener fitted at our house when we moved in but experienced low flow problems in Summer 2015. The supplier informed me the softener couldn’t be repaired, so I put the old unit on bypass and began looking for a replacement. I had found several potential models and contacted Paul at Wrekin Water softeners to ask for a price on a particular make/model. I’m glad I did actually speak to someone who knows the technology and products because although I’m sure many of the model I had thought would be suitable are actually sold and installed, when we got to the details Paul was able to explain the likely lifetime running costs ( salt, flush water used and likely periodic maintenance required ) for the different models. So the Wrekin Softener I ordered ( ECO ULTRA with 15 litre tank ) was more economical than my original guess of model and is I believe a better device. So the softener was ordered over the phone and arrived next day, as promised. I re-plumbed the rising main and softener pipework myself and followed the ECO ULTRA installation and commissioning instructions which are clear and straight forward. So we are thankfully back on softened water again with a well - designed ( & well – installed ! ) robust unit which we are hoping will provide many years of service and many hundreds of tonnes of softened water. Thank you, Paul. Tom Treble (Chartered Mechanical Engineer) " ... Tom |
| "To whom it may concern, I called Wrekin Water Softeners in January to discuss the options available to us. We had sadly found that most plumbers and softener companies know very little about the products available. I spoke to Paul at Wrekin, who carefully took me through the options clearly stating which would work seamlessly in our house. I was impressed with his knowledge and we ordered a Wrekin ECO15. This was delivered next day as promised. Our plumber installed the softener while we were on holiday. I returned and started to commission it but found a huge leak with a crack in one of the water connectors! On closer inspection it was obvious the plumber had over tightened this plastic unit and cracked it. I sent an email to Wrekin and Paul responded the same day (Sunday) and agreed with my findings. User error on the plumbers part which damaged the unit. Wrekin posted a replacement part free of charge the following morning and we are now enjoying softened water. I work in a service industry and understand that reputations are made or lost on service recovery. To offer such quality care when the customer was clearly at fault should be applauded. If you are looking for first class customer service from a company that values your business then don't look elsewhere. Top quality water softeners from people who know their product and care. Excellent work Wrekin. Thankyou. Simon W Bucks " ... Simon W |
| "This is just a quick email to say thank you to Paul and all at Wrekin for being so helpful recently. I have recently moved in to a house that has an Culligan Aquadial water softener. I managed to replace the O ring on the unit to sort out a leak but then couldn't get it to work again until I spoke to Paul who advised that the infrared sensor can get bent out of shape and needs to be bent back; he was absolutely right. I wanted to email to say thank you because it is rare these days to speak to people who are highly knowledgeable and willing to share that around. It would have been all too easy for Paul to try and sell a new sensor cable but he was honest enough to say give it a go bending the sensor back first. Needless to say if I have any issues or need any parts in the future then I will be straight in touch with Wrekin who have shown themselves to be trustworthy, and obviously I will spread the word around. Do you have a Facebook page that I can give you a 'thumbs up' on? With Thanks and Kind Regards, Damian " ... Damian |
| "Hi Paul. Just a note to say thanks for all your help over the past years and your a superb service re the new softener. The new softener arrived bang on time on friday, an exelent delivery company. Fitting and commisioning was very easy and the unit is now up and running. Its a delight to have soft water again and to see my surfaces looking clean and shiny once more. Again thank you. Phil berry Softener Purchased - ECO15ULTRA HC" ... Phil Berry |
| "I would just like to say thank you for the excellent service recently provided to me. I had moved into a Cottage with a natural spring water supply and had no idea what filters were required. Following an initial telephone conversation, I provided some photographs of the existing filter system (in a pdf format) and following another conversation with you it soon became clear that the existing system needed to be changed. I was advised of the changes required including filters and UV light. These were all provided very quickly including a fabulous ceramic disc single lever tap that regulates the water flow, extra tubing and a coupler. Throughout the process, Paul Dutson was always courteous and willing to answer my questions as well as educate me on water filtering systems. In summary, outstanding service and you have a customer for life. Many thanks again Christopher Begley BSc CEng FRAeS " ... Chris Begley |
| "Hello Paul The Laser water softener you recommended has been in use for 12 months now so I thought I would give you some feedback on how it has performed. I installed it in the garage in an insulated box so no problems due to freezing, installation was a piece of cake and the 22mm full bore kit was well worthwhile. Performance has been superb and it really has been a case of fit and forget - in fact it's all to easy to forget to top up the salt! As far as running costs go, you suggested the Laser as we were having a water meter fitted, we havn't had a bill for the first 12 months yet but it looks like we are on course to meet the estimate from United Utilities which should reduce our bill by over 40% - this is without any attempt to reduce our normal usage so no concerns about the Laser's consumption when regenerating! The water hardness here is virtually the same as the benchmark figure for London mentioned in the fitting instructions and with just two of us in the house we have only used 5 bags of salt so far which works out at just £1 per week! We reckon washing powder use is down by over 50% but its not just about the savings, any limescale deposits on taps and fittings has gradually disappeared and of course we no longer have the ongoing battle with limescale in the basins and shower! - I doubt we will have to replace the kettle so often either (they seemed to blow up on a regular basis before!) So thank you for your excellent advice and service, the laser is a first class product and is great value. regards Alan Mates " ... Alan Mates |
| "Dear Paul, A short testimonial (which you may use) I found your firm on the web and from the first phone conversation with Paul I knew I was in good hands. The advice you gave was spot-on and the replacement valve kit upgraded my old MC250 to the latest MC350. A straightforward job with first rate video tutorials. For less than £200 I now have a reconditioned softener which works 100% with no leaks. I expect to get another ten years use out of it and now that I understand the practicalities of servicing am confident I can look after it myself. Considering that the BWT engineer will charge £100 call-out fee before any parts I think I have found a bargain. You have my custom and recommendation, thanks very much. " ... Martin James |
| "Dear Wrekin team, I just wanted to let you know how impressed I am with your service, quality and delivery. After placing my order on line you rang to say I had chosen incompatible items and suggested alternatives. Then I was given a one hour time slot for delivery which was very convenient. On arrival, I was delighted by the quality of the products. They have now been installed with minimal disruption and giving excellent water quality. Thank you for making this customer very happy! Wendy " ... Wendy |
| "Dear Wrekin After just two simple on line purchases of water filters from Wrekin I was extremely impressed with your pricing & speed of service. Following the failure of our ancient water softener which we inherited with the house I phoned three or four local suppliers who all wanted to sell me either their most popular softener rather than focusing on my actual needs. At Wrekin you were keen to listen and discuss in detail, what best suited my needs based on current water usage and running costs. I duly purchased the Laser 15. Within minutes I had an email confirmation with copy of invoice, followed by daily texts to confirm next day delivery with an accurate delivery time which all worked perfectly. The softener was easily installed by me and within an hour. We now have lovely soft water again with no “bits” in my coffee. As a company sales director I put a huge focus to my sales team with customer service, honesty and reliability being paramount. Wrekin have more than lived up to my own exacting standards. Thank you and best regards Charlie Jolliffe Francis Bugler Ltd. UK Agricultural Machinery Dealer of The Year 2012 " ... Charles Jolliffe |
| "Paul, All done, we enjoyed the resin bed rebuild (helped by an empty soft drinks bottle converted into a funnel!). Softener is back in service and has done a regen. NO LEAKS! All the resin went in, it was not up to the brim, but neither was the resin in the old container. Getting new resin and gravel made the job a lot quicker and much easier than recovering the old resin. Many thanks for your help and expert advice, and also thanks for the squidge of silicone grease you put in the pack, that was a nice touch. I found your company via the web, and was impressed by the recommendations you had got from your customers, and I can say that they were not exaggerating in their praise. My only disappointment is that I will have to wait a few more years before trying one of your new softeners! Rgds Ian Powers Product: Resin Change for Aquadial Prismertec 1000i" ... Ian Powers |
| "Softener in Question - AQUADIAL SOFTLIFE HITEC "Paul supplied a water softener to me in 2009 and was very helpful. Unfortunately my water softener broke on Friday night so I emailed Paul later that evening. He replied within an hour! He even called me on a Saturday and talked me through the fault and diagnosis. He returned an email on Sunday and sent me a link to order and pay for the part. I buy a lot of equipment on the internet and I must admit that Paul's customer service is absolutely first class, probably the best I have ever received. Brilliant service at a fair price from a man who really knows his business. Thanks" All the best Martin " ... Martin Paver |
| "As per our telephone conversation we would like to tell you what a huge difference the Phosphate Dosing Scale Inhibitor for our house has made. We live an extremely Hard Water area and have been plagued with lime-scale around all our taps and ball valves, even causing a flood by jamming a ball valve fully open! Following installation of your Phosphate Dosing Filter we noticed an immediate reduction in filmy deposits on the glass shower screen, less scale formation in the kettle and after a few months the scale on the taps has also reduced considerable and is now almost non-existent. Many thanks for all your help and advice on helping us choose what was best for us and then for the installation. Excellent service from a small, personal web based company, well done and thanks. Best regards Tony Croft Product- Wrekin 10in PP Dosing system " ... Tony Croft |
| "Just a quick note to say I have just tested our water softness a week since replacing our old water softener and we have perfect soft water. This is due to your excellent equipment and the great help you were on the phone in deciding which was the best machine for us, how we were going to fit it in the cupboard and subsequent help with commissioning. It is so refreshing in this modern world to find someone with abundant knowledge, that wants to supply something that is right for the job and prepared to help all the way through to the finish, not just grab your money and run. (Wrekin Auto Digital 15L Metered Softener)" ... Chris Vicary |
| "Just to say 'thank you' for your excellent service and product. The machine arrived when you said it would, and was commissioned yesterday (I had a lot of plastic plumbing rearrangement to carry out) but straight away the difference between your machine and the Culligan (Waterside) was obvious. I had never lived with a water softener (so to speak) before so I just took the performance of the Culligan as benchmark, after all it was recommended to our CH engineer who did that part of the plumbing. So it's a five star award to your machine and back-up. Would happily recommend it to anyone else - particularly for this area, as the hard water is a nuisance. (Wrekin Auto Digtal 15L Metered Softener)" ... Andrew Bellis |
| "Dear Paul I can't thank you enough for your patience and assistance over the last few days. Your instructions and video make it very simple to fit the replacement valve. I appreciate your in depth explanations on the issue of salt chamber water height and am delighted to report that all is now well, we have soft water again and a dry salt bin. You deliver customer service that is second to none, the like of which I have not enjoyed for a long time. Thank you again and please be assured of my future business and that of any of my friends and family. Best regards - Stuart Hodgson (Waterside MC350)" ... Stuart Hodgson |
| " Monday 26th September 2011 Good Afternoon Paul. After taking your advice I purchased the Wrekin 10ltr water softener to replace my old softener, you stated that it would be delivered the following day. that it was compatible with my old unit and I wouldn’t have to purchase any hoses or additional equipment for fitting, you further stated that a plumber should take no longer than forty minutes to fit the new softener. I Ordered the new softener on Wednesday 21st September 2011. It arrived on Thursday 22nd September 2011 .The plumber arrived at 3.45pm on Friday 23rd September and removed the old softener and fitted the new one using all the existing hoses and left at 4.20pm ( so you were wrong there it took him 35 minutes) I called you today regarding the hardness of the water in my area that was causing me a problem, which you solved in under 5 minutes. Your service is superb. Kind regards Keith Bexley Kent " ... Keith Samuels |
| "Just a quick note to say many thanks for your advice about which water softener we should have for our family. With so many options across the whole marketplace, it is great to have someone who can advise over the telephone and give us three strong recommendations. Your installation service was excellent, with everything done with due care, attention and professionalism from start to finish - something that is rare in todays world. I hope you success throughout 2011 and I will gladly refer your products & services to anyone who asks" Regards Leslie Fearn (Berkshire) " ... Leslie Fearn |
| "Dear Wrekin Water Softeners Thank you for providing an exceptional service. Not only were the items supplied at a highly competitive price, well-packaged and delivered on time, but you also answered my several email queries about fitting, promptly and courteously. I will certainly be recommending Wrekin Water Softeners to anyone who'll listen. All good wishes. Peter Bath, Somerset. " ... Peter |
| "Wrekin Water Non Electric Twin Tank Tablet Salt Model Many thanks for your excellent service - I walked in to home 20 mins after receiving your despatch email to find the softener and installation kit in our dining room. Also pleased to report that not only was my first impression that this was to be as simple to install as you implied, but I didn't even need my plumber who had already provided the in and out flow with bypass and drain outlet plumbing. Installation proved almost as simple as connecting a washing machine, aside from having to drill a hole through the wall for the overflow. The instructions are exceptionally clear and as a result within about an hour (including the hole drilling) we had softened water to our downstairs cloakroom ... proved by a helpfully provided testing kit! Overall a really positive buying experience. Keep it up! " ... Martin Medforth |
| "Dear Paul, I am writting to thank you for you wonderful service and advice you gave regarding the replacement head on my waterside MC 250, the instructions were perfect (nobody could possibly get it wrong) and the item arrived almost to the minute of when you had said it would. Great service and fantastic value for money. I now have in effect a brand new watersoftener for £169. wil not hesitate to use you again and will certainly recomend you. Many thanks for making life easy, Phil Berry. " ... Phil Berry |
| "Hi Paul I am really struggling to write this email; it is so unusual in this ‘day and age’ to be able to write a positive email to someone – I am not used to it! I just wish to thank you for your help and advice in sorting out my water softener. I have fitted the upgrade to my waterside MC250 this evening and your helpful advice, email and video made it a very easy upgrade. An excellent service and great after sales service. I wish you great success in your business! Thanks again Regards Gerry Frost " ... Gerry Frost |
| "Hi Paul, Your service & advice is absolutely superb. I only ordered this yesterday and it arrived today at 1215!!! Your instructions & tips are great and gave me no problems at all. In all you saved me £250 - the cost of a replacement softener - so I am well pleased and will certainly recommend you to anyone with a softener problem. I thought this kind of service disappeared for ever at the end of the 1970s but thankfully you have restored my faith in believing that there are still some people out there who understand their products. I am pretty practical myself but you made my job that much easier. Thanks again and I wish you continued success. Warm regards Joe " ... Joe |
| "Hi Paul. Having fitted the replacement head this weekend I just had to drop you a quick line to say a big thank you. Thanks to your excellent instructions and the online video the replacement procedure really couldn’t have been more straightforward. I’ve now got a fabulous “new” water softener and saved myself several hundred pounds which I almost wasted on a call out or replacement softener. Your service and attention to detail really is exemplary, I’m a big fan and wish you every success with your business. I will of course be recommending you whenever I can. Best regards Steve Smith. " ... Steve Smith |
| "I would like to take this opportunity to thank you for the support and advice that you have given me over the last couple of weeks in trying to sort out my problems. It is quite refreshing to find, in this day and age a retailer who is prepared to go the extra mile in support of his customers. I will certainly recommend your company to anyone who asks. Once again many thanks. Best regards Tom Dearman " ... Tom Dearman |
| "Paul Just a quick message to thank you for the excellent service I have received from you,I am very pleased with the Softener, and am amazed at how much my old machine was wasting. its nice to able to find someone who will give imformative and honest advise on a new machine. Thanks again Bob Stone. " ... Bob Stone |
| "On Sunday 01 March 2009 I ordered a Culligan DW100F replacement cartridge. It was delivered on Tuesday 03 March. Therefore, I wish to commend your company for the prompt service and would recommend your products and service to others. Thank you. John BRACE" ... John Brace |
| "Dear Paul The package arrived this morning so very many thanks for such prompt and efficient service it really is appreciated in this day and age. I have fitted the valve assembly and the now very much upgraded water softner is presently going through its regeneration program. Best wishes Martin Powell " ... Martin Powell |
| "Paul Many thanks for your excellent advice on the phone, delivery & service. I would certainly recommend your company to anyone. Cheers Joe. " ... Joe |
